Frequently Asked Questions

Everything you need to know about shopping with KoalaGP

How long will it take to receive my order?

Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

KoalaGP accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking link. You can also log into your KoalaGP account to view your order history and current status.

Are the products covered by a warranty?

All products purchased through KoalaGP come with a standard 1-year manufacturer warranty against defects in materials and workmanship.